1. Introduction

Ask360 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered knowledge portal platform.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Username, email address, password, company name
• Profile Information: Phone number, industry, company size (optional)
• Payment Information: Billing address, payment method details (processed securely by our payment provider; see our Terms of Service for billing terms)
• Content: Documents you upload, chat conversations, project configurations
• Communications: Messages you send us through contact forms or support

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, query counts, timestamps
• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, referring URLs
• Cookies: Session cookies, preference cookies (see Cookies section)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your documents and generate AI-powered responses
• Process payments and manage your subscription
• Send service-related notifications and updates
• Respond to your inquiries and provide support
• Monitor usage patterns and enforce service limits
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information only in these circumstances:

• Service Providers: Third parties who help us operate our Service (payment processors, cloud hosting, email services)
• AI Processing: Document content is sent to AI providers (Google Gemini and/or Anthropic Claude) for processing. See AI section below.
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit (TLS/SSL)
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Secure data centers with physical security measures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account Data: Retained until you delete your account
• Documents: Retained until you delete them or close your account
• Chat Logs: Automatically deleted after 90 days
• Usage Logs: Retained for 12 months for analytics
• Billing Records: Retained as required by tax and accounting laws

Upon account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location and applicable law (including the EU General Data Protection Regulation and the California Consumer Privacy Act), you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

To exercise these rights, contact us at support@ask360.app. We will respond within 30 days.

8. Cookies and Tracking

8.1 Cookies We Use

• Essential Cookies: Required for authentication and security
• Preference Cookies: Remember your settings and preferences

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect Service functionality.

9. AI and Data Processing

Our Service uses artificial intelligence to process your documents and generate responses. Important information about AI processing:

• Document Processing: Your uploaded documents are processed to create embeddings (numerical representations) stored in our vector database
• AI Queries: When you or your users chat, relevant document excerpts are sent to AI providers (Google Gemini or Anthropic Claude) to generate responses
• No AI Training: Your documents are NOT used to train AI models. They are only used to answer queries about your specific content
• Data Minimization: Only relevant excerpts are sent to AI providers, not entire documents

10. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where applicable.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page with an updated date
• Sending an email notification at least 30 days before material changes take effect

Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: support@ask360.app
• Contact form: Contact Us

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This Privacy Policy was last updated on March 2026.